Call +1 321.282.1900 | +1 844.296.4177

Contact Us

Monthly Archives: April 2013

Call Center Service Level: Choosing the Right Goal

Managing call centers is a constant balancing act. You know how it is. The delicate balance between customer satisfaction, employee satisfaction and shareholder satisfaction is an on-going struggle. Some companies have gone as far as determining that putting their people … Continue reading

Posted in Customer Service, Process Improvement, Reporting, Workforce Management
Leave a comment

Call Center Service Level Goal : How Low Can You Go?

Successful call centers constantly look for ways to improve every aspect of their business. You focus on the quality, the quantity and the spirit of your service. In other words you know your customers want it good, fast and they … Continue reading

Posted in Customer Service, Process Improvement, Workforce Management
Leave a comment