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Monthly Archives: June 2013

Call Center Voice: Agents’ Got Talent

For any of us who run a call center it is easy to lose sight of an important fact. Yet this fact literally means the difference between a great brand and a dud. We can spend millions of dollars on … Continue reading

Posted in Customer Service, Process Improvement
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Process Improvement: Ask and You Shall Receive

Ever wonder what your customers think about the new improvements on your product? Or ever wonder about why people do not visit your website? Ever wonder why your employees don’t seem motivated about your rewards program?

Posted in Customer Service, Process Improvement
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Call Center Goals: Rewards and Recognition

Nobody`s perfect. True. But that should never stop anyone from trying to achieve it. What is perfection anyway? If you treat the concept “perfection” as an objective idea rather than intrinsic or subjective one you might well achieve it. What … Continue reading

Posted in Customer Service, Performance Management, Process Improvement
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