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Monthly Archives: December 2013

Call Center Reports: Our Reporting Requirements

Any good manager knows that it does not take hundreds of reports to run his business. But it does take the right ones. And these key reports need to evolve with the company.   Fundamentally, there are 2 kinds of … Continue reading

Posted in Performance Management, Reporting
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So you think your performance management reports measure up?

Most of us are satisfied with the performance reports that we are using. Our operations are running relatively smooth. We achieve our goals month after month and year after year. We even manage to improve quality and productivity. Our employees … Continue reading

Posted in Performance Management, Reporting
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