The Reporting Engine is a product of eMetrix Systems LLC based in Florida.
The Reporting Engine® is a product of eMetrix Systems LLC based in Florida.
Several contact center managers and executives joined forces to conceptualize what a proper business intelligence, analytics and reporting solution should look like. With many years of call center management experience we developed a solution that would finally address the concerns of contact center managers and supervisors.
We set out to develop a solution that would provide fresh business insight at every level. We also wanted a no-training-required self-serve user interface. The solution had to be powerful enough for business analysts and simple enough for front-line people.
It took several years to arrive at our solution. The Reporting Engine continues to evolve at a constant pace to leverage the best technologies of today.
eMetrix Systems LLC a subsidiary of Amazing Voice Inc., is a leader in call center reporting software technology.
Amazing Voice is an industry-leading provider of voice solutions for call center IVR applications for Fortune 500 companies as well as for smaller businesses, serving over 2000 clients worldwide.
Amazing Voice ensures that in every case, clients receive responsive support, dedicated service and the attention to detail that quality voice-over production demands.
The company is headquartered in Quebec, Canada with additional locations in Florida. For more information, visit: www.amazingvoice.com.