Our contact center platform delivers guaranteed reliability and offers an unprecedented 100% uptime SLA.
At Reporting Engine, we take security very seriously so you don't have to. Security, confidentiality, integrity and the availability of our customers' data is a top priority. We believe this is vital to our customers' business operations and to our own success. Therefore we go to great lengths so you can leave your worries behind and get a good night's sleep.
Our customers' data is isolated from that of other customers. Every customer has their own database instance; no customers will have their data stored in the same tables.
All your backups are done daily to efficient, fast and reliable disk media. Offsite AND Onsite SAN Backup.
SSAE 16 Type II and CSAE 3416 Certified. Payment Card Industry (PCI) Compliant.
24x7x365 Network Operations Center. Datacenters are locked and guarded, and can only be accessed by authorized personnel. Monitored closed circuit television systems and onsite security teams vigilantly protect our datacenters around the clock, while military-grade pass card access and biometric finger scan units provide even further security.
Onsite diesel-powered generators and uninterruptible power systems (UPS) deliver redundant power if a critical incident occurs, so that all operations are uninterrupted and our servers remain online.
The heating ventilation air conditioning (HVAC) systems have full particle filtering and humidity control. This ensures hardware is functioning at its best.
We take privacy and security seriously and have implemented a variety of safeguards in our code and design to carefully protect our customer data. Reporting Engine holds several certifications such as CSA Star Level 1, ISO222301, ISO27001, PCI-DSS Level 1, SOC3, and SOC2 Type II. REPORTING Engine follows additional security frameworks such as OWASP and NIST. Reporting Engine is compliant with several Privacy laws such as HIPAA and GDPR and holds a Privacy Shield certification.
Our infrastructure is hosted and managed within secure data centers accredited for PCI level 1, SOC2, and ISO27001. Our dedicated security team works every day to ensure the proper measures are in place to keep your data safe. Besides closely monitoring our threats landscape, they also conduct regular audits of our system.