Frequently Asked Questions

Our unique database structure and several other innovative features allow our reporting software to deliver, at a fraction of the cost, many of the benefits only available in expensive BI and Data Mining tools.

Only your imagination can limit you.

Absolutely not. That is what is so amazing about our product! It was designed to deliver the same power you would have if you had professional programmers creating reports for you with other software. In fact, all you need is your imagination.

Of course, our software was designed with over 20 years of call center management experience and business process improvement. This means that new managers and new team leaders can improve their skills faster by using The Reporting Engine®.

Yes. Our call center metrics system allows you to customize the field names, the formulas and even your filters, just to name a few of the customizable functions.

As a web-based application and a Saas (Software as a Service) our reporting software is accessible anywhere and anytime.

Yes. As a Saas, it is sold everywhere.

Oui. Si. Yes! French, Spanish and English. Other languages can be added if needed.

It is so easy to use that you need no training. If you know how to use a mouse, then you are ready to create powerful reports in seconds!

Yes, we report on your agent sales data.

Several methods are available depending on your needs. Rest assured no situation as yet been impossible.

Our reports do include data from a select number of indicators derived from your schedule adherence program.

The Reporting Engine® resides on high-end scalable cloud servers in state-of-the art datacenters with 24x7x365 in-house network operations. Our software has undergone extensive benchmark testing such as load and performance and has exceeded all expectations. These tests included the CPU, memory, disk IO of the physical servers and the response time of the software. With the current architecture and design, we can provide the highest concurrent user rate required for the largest call centers in North America. As well, our datacenters provides daily data backup and data isolation to ensure the integrity and accuracy of our clients' information. Click here to read more about this subject.

No, with a subscription to our software, you will always have the most current version of our software.

No, all clients have their own database tables.

Yes, your data is backed up on a daily basis. Both Onsite and Offsite.

Set up (installation) = 1 hour to be up and running
File Formatting = average 1 to 5 days Configuring = 1 to 2 days
Quickest Total = 2 days Longest Total = 2 weeks
File Formatting might be the longest part of the process because it depends on the type of telephone system, the type of sales systems, the type of workforce management system you have.
The workforce management system might be more demanding. The Reporting Engine is already formatted to accept IEX.