Orlando, Florida - 23 February 2022 - eMetrix Systems, developer of The Reporting Engine, today announced it has been selected by Avaya, a global leader in solutions that enhance and simplify communications and collaboration, for membership as a Technology Partner in the Avaya DevConnect program. Avaya delivers open, converged and innovative solutions for contact centers and unified communications that create intelligent communications experiences for customers and employees.
The Reporting Engine, by eMetrix Systems, helps customers by offering a simplified cloud-based business intelligence, analytics and reporting platform for call centers. As a DevConnect Technology Partner, eMetrix Systems expects to deliver proven interoperability of its solutions with Avaya Contact Center solutions, providing customers with a cost-effective, self-serve business intelligence platform that is designed to meet a call center's unique needs.
"Membership in the Avaya developer community will help us serve customers more efficiently and effectively. Working closely with Avaya to deliver compliance-tested solutions can help customers quickly realize a benefit to their bottom line, providing fresh business insights assembled from a self-serve user interface that is powerful enough for business analysts and simple enough for front-line people."
- Gilles Beaulac, Vice President, eMetrix Systems
"Technology partners like eMetrix Systems are helping Avaya take business intelligence and reporting software capabilities to new heights for our customers, partners and their customers - in the Cloud, on-premise, or a hybrid of both," said Susy Liem, Avaya vice president of Product Management.
The Avaya DevConnect program promotes the development, compliance-testing and co-marketing of innovative third-party solutions that are compatible with standards-based Avaya solutions. Member organizations have expertise in a broad range of capabilities - spanning collaboration, management, analytics, reporting and communications-enabled business process applications - helping joint customers extend the value of their collaboration and contact center investments and accelerate the speed at which their organization delivers true value to the bottom line.
The Avaya DevConnect program currently includes thousands of software and hardware developer companies, integrators, service providers and customers. Members have created a broad array of innovative solutions tested for Avaya compliance, including natural language speech recognition applications, mobile and emergency notification services, specialized computer telephony integration and reporting capabilities, and applications tailored for specific vertical industries.
Through the DevConnect program, Avaya provides companies with a wide range of technical education, access, and support for many Avaya platforms and interfaces, often at no cost to registered members. Technology Partners receive additional benefits in terms of in-depth, joint compliance testing activities and co-marketing support, based on their alignment with Avaya strategy and value offered to Avaya customers. DevConnect Technology Partners, like eMetrix Systems, must meet rigorous criteria for customer satisfaction, product support, business operations, marketing, and sales.