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Laser Sharp Insight About Your Center

Discover The Power
Behind A Single Mouse Click

Contact Center Management Have Come To This Conclusion

  • We need access to new insight
  • Leverage Contact Centers Best Practices
  • To make even better decisions
  • We need centralized data
  • We need a no-training-required self-serve user interface
  • Navigate through any time period
  • Drill down to any demographic
  • Refine our choices of key performance indicators
  • We need an affordable, quick to roll out solution that will help us be more profitable

You Will Save Money Because...

Multiple Data Source Reporting and Analytics for Contact Centers
  • Our reporting software has a self-serve user interface allowing anyone to modify reports, eliminating the need for your IT team or your Excel gurus to redesign reports.
  • No need to build or maintain an infrastucture to house your reports.
  • Get your IT developers busy on other priorities, or get your business analysts busy analyzing instead of compiling stats.
  • In addition to our affordable fee, with Saas you avoid huge up-front cost in capital and you reduce your investment risks considerably.
  • You don’t have to worry about maintaining a reporting infrastructure with The Reporting Engine The analytics software has a self serve user interface that allows users to modify and create reports. Use the contact center performance management software collect valuable data from multiple data sources and eliminate errors caused by manual intervention. The chart software is specifically designed to increase operational productivity by making it convenient for managers or users to analyze reports with a few clicks. Our “Big Picture” first design makes it possible for you to operationalize agent performance. Make the most of your team leaders and create a highly motivated workplace.
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You Will Increase Productivity Because...

  • Our reports are COMPREHENSIVE:
    • We collect data from multiple data sources
  • Our reports are ACCURATE:
    • With the highest level of validation and security
    • Eliminate errors caused by manual intervention
  • Our reports are MODIFIABLE instantly:
    • No more waiting
    • No need to depend on developers
  • Our reports are POWERFUL:
    • Drill down to any time period from any report
    • Navigate to any department, skill, team, agent or any custom demographic*
    • Refine your choices of performance indicators
  • Our reports reveal NEW KNOWLEDGE:
    • With our patent-pending customizable demographics
    • Create categories and report on groups never before possible until now.
    • Discover valuable information unknown to you until now.

You Will Strengthen Decision-Making...

  • The Reporting Engine was designed by contact center experts who came from the trenches
  • Contact center best practices are the underpinnings of our solution
  • Help your junior leaders hit the ground running.
  • Alleviates tasks for your more seasoned leaders
  • Remove misconceptions and mysteries behind key performance indicators
  • Avoid hasty decisions based on half-truths

You Will Empower Your Employees Because...

  • Our custom demographics help leaders discover new areas of improvement related to processes.
    This amounts to less pressure on agents which translates to a more positive work environment.
  • Our 'Big Picture' first design helps put context on agent performances.
    Make more effective use of your team leaders time and avoid wasting time coaching the wrong people.
  • Our customizable performance indicators are based on best-of-class contact centers that created the highest motivated workforce.

You Will Grow Your Business...

  • You will identify problems more rapidly, and reach resolutions even faster than before.
  • With empowered leaders and engaged agents the customer experience will surpass your customers' expectations.
  • When you improve the customer experience because your reports make better leaders with enhanced leadership skills by improving their decisions which motivate your agents to reach new heights, you can thank yourself for using The Reporting Engine.
Multiple Data Source Reporting and Analytics for Contact Centers

Security and Attention to Details

  • Security and Reliability Program:
    • At eMetrix Systems, we take security very seriously so you don't have to. Security, confidentiality, integrity and the availability of our customers' data is a top priority. We believe this is vital to our customers' business operations and to our own success. Therefore we go to great lengths so you can leave your worries behind and get a good night's sleep.
  • Data Isolation:
    • Our customers' data is isolated from that of other customers. Every customer has their own database instance; no customers will have their data stored in the same tables.
  • Data Backup:
    • All your backups are done daily to efficient, fast and reliable disk media. Offsite AND Onsite SAN Backup.
  • Servers - Security:
    • 24x7x365 Network Operations Center.
    • Datacenters are locked and guarded, and can only be accessed by authorized personnel. Monitored closed circuit television systems and onsite security teams vigilantly protect our datacenters around the clock, while military-grade pass card access and biometric finger scan units provide even further security.
  • Servers - Redundant Power:
    • Onsite diesel-powered generators and uninterruptible power systems (UPS) deliver redundant power if a critical incident occurs, so that all operations are uninterrupted and our servers remain online.
  • Servers - Regulated Climate Control:
    • The heating ventilation air conditioning (HVAC) systems have full particle filtering and humidity control. This ensures hardware is functioning at its best.
  • Compliance:
    • SSAE 16 Type II and CSAE 3416 Certified.
    • Payment Card Industry (PCI) Compliant.