We have the industry, technology, and contact center experience to help you succeed.
We have the industry, technology, and contact center experience to help you succeed. The Reporting Engine’s solution will equip you with a system designed to support all types of industry and business applications. Whatever your role in the organization – whether you are an agent, contact center manager, customer service executive, sales manager, or technical/IT manager – Reporting Engine will help you achieve your goals. Whether your goal is to improve customer service, employee retention and productivity, or sales effectiveness, Reporting Engine puts the tools in your team’s hands to unlock their full potential to generate amazing outcomes for your business.
What makes The Reporting Engine® radically different from any performance management reporting tool on the market starts with the fact that once the setup is completed no programming is ever required by any user.
Once we finalize the setup, everyone can generate any report about their agents or queues, navigate through time periods, drill down to demographics, filter any criteria, and choose any indicator without relying on programmers or Excel gurus.
Reporting from multiple data sources (ex.: telephone, sales, WFM, quality etc), for multiple locations, for multiple business units in one place. Amalgamated and roll-up summaries at every level of the organization.
Users can change to the language of their choice, for both the interface and the reports, on-the-fly – English, Spanish and French. (Other languages can be added)
Smart call center reports provide more than just the opportunity for supervisors to evaluate and coach their agents, but managers can evaluate their supervisors, and senior managers can evaluate their managers and so on, all the way up your organization.
Smart call center reports will not only tell you when someone is or isn’t meeting their goals, it will also tell you, for example, that agents with the same years of service, or the same schedule or who had the same training, are not meeting their objectives. Custom demographics bring a new level of insight to your decision-makers.
Have multiple data sources all in a single simplified BI power with fast roll-out and no-training-required self-serve user interface. point of reference.
Contact Center managers can jump in and start analyzing data themselves, rather than wait for IT to run complex reports.
This kind of access to information helps users back up ~ with hard numbers ~ business decisions that would otherwise be based only on gut feelings and anecdotes.
Empower your management teams to make even better decisions today.
Contact centers are increasingly looking to use cloud-based computing to speed up business innovation, empower their end-users and improve overall data-center efficiency.
Whether you run outbound, inbound, blended telephony operations, our cloud-based call center solution is packed with tools to make its workings smoother and more effective. Since it is a cloud-based solution, you will be set up in minutes. You can scale with ease, manage distributed or remote workers, and get access to advanced reporting, analytics, and customer experience features without a hassle.
Cloud-based software provides a low-cost, highly scalable environment capable of handling the massive volume. Experience our contact center solution by scheduling an appointment with one of our experts today.