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Monthly Archives: August 2018

Ten Questions to Ask When Choosing Your Call Center Software

Updated May 2020. Setting up a call center is not always straightforward. There is a vast selection of call center reporting software, including hosted or cloud call center solutions and premises-based solutions, and you will need to do a little … Continue reading

Posted in Performance Management, Process Improvement, Workforce Management
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Five Key Benefits of Using a Call Center Reporting Software

Updated January 2020. Keeping a standard for your call center is never too easy. You need to manage things properly to maintain them because managing a call center is crucial to reach out to your targeted audience. If you are … Continue reading

Posted in Performance Management
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