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Monthly Archives: January 2013

5 Ideas to Foster a Motivated Call Center Workforce, Part 2

“Time is on your side.” Jerry Ragovoy In my previous topic I suggested an emphasis towards Historical Schedule Adherence instead of Real-Time Schedule Adherence. I also suggested how to implement with success by the following three steps: Set clear expectations. … Continue reading

Posted in Customer Service, Performance Management, Process Improvement, Workforce Management
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