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Monthly Archives: June 2021

How to Calculate and Improve Schedule Adherence for Your Contact Centers

The success of your business’ call center depends on how well employees perform when servicing customers. However, optimizing their workflow is a complicated process that needs to take into account several variables. Today we’ll focus on an often-overlooked management metric … Continue reading

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How to Know if Your Business Needs A Reporting Engine?

The data and information around the globe are increasing at a rate of knots. One of the reasons behind such rapid growth of data is the increase in data-producing devices. For every business, it is becoming essential to managing their … Continue reading

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