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Monthly Archives: December 2012

5 Ideas to Foster a Motivated Call Center Workforce, Part 1

“If you do what you’ve always done, you’ll get what you’ve always gotten.” Anthony Robbins Creating a cost efficient and truly motivated workforce in a call center environment is always a challenge. Employees are literally “chained” to their phones and … Continue reading

Posted in Customer Service, Performance Management, Process Improvement, Workforce Management
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