×
Home Call Center Reporting Solutions Features / Benefits Contact Us
REQUEST DEMO

Monthly Archives: March 2013

5 Ideas to Foster a Motivated Call Center Workforce, Part 5

IDEA #5 – Process versus People. Process versus People. This simply means to focus primarily on your processes rather than on your employees when it comes to improving results. I am not suggesting ignoring people’s performance but merely switching the … Continue reading

Posted in Customer Service, Performance Management, Process Improvement, Workforce Management
Leave a comment