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Monthly Archives: July 2012

Call Center Improvement: Necessity, The Mother of Invention

“When you don’t know where you are going, any road will take you there.” Charles Lutwidge Dodgson Most of you have some kind of reporting tool, some tools even work relatively well, but the odds are you are all victims … Continue reading

Posted in Customer Service, Performance Management, Process Improvement, Reporting, Workforce Management
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