Category Archives: Uncategorized

How To Calculate Call Center Shrinkage

Call center managers are often at a loss regarding their contact center’s actual productivity and overall efficiency. The difference between the number of your agents available to handle customer’s queries against agents unavailable at a particular point in time is … Continue reading

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What Is Customer-Centric And Why Is It Important For Your Business

The heart of every business is its customers. Customer-centric is a policy in which businesses place the utmost value on customers’ needs and build and foster a good relationship. It aims to ensure a fulfilling event for customers and promote … Continue reading

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Top 6 Signs You Need to Upgrade to A Cloud-Based Call Center

Even if you are currently running a thriving call center, chances are you have heard of the urgency and importance of integrating a cloud-based software to it. Before we dive into the benefits this new technology could bring to your … Continue reading

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5 Top Call Center Reporting Practices

Most companies in the world today share the same goals. For all good reasons, company leaders understand the need to align their goals with the reporting strategy adopted by the organization. However, the task of communicating these strategies to the … Continue reading

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Top Trends in Business Intelligence for your Contact Center

What is Business Intelligence? Business Intelligence is a general term for a variety of tools that improve decision-making for companies and their management teams. Business intelligence (BI) involves a combination of business analytics, sophisticated data processing, data visualization, data tools, … Continue reading

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Top 10 Metrics to Calculate Call Center Agent Productivity

At the heart of any successful customer experience is an efficient and well-trained call center agent, which answers incoming calls timely, route them to the appropriate department or person, and otherwise enable an effective and quick solution to clients and … Continue reading

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How Can TRE’s Business Intelligence System Improve Your ROI?

Today, businesses are more concerned about their expenses and tend to be more interested in knowing how much return they may get on an investment within a certain time period. As a project manager, you need to demonstrate your business … Continue reading

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Learn how to save time and money with The Reporting Engine

Data utilization, information handling and report making are the chief things that control all the other happenings that take place at a contact center. Data basically is the core corporate asset of an organization that needs to be appropriately synthesized … Continue reading

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Improved Contact Center Management with The Reporting Engine

These days, contact center managements are largely benefiting from advanced business intelligence approaches. These approaches have outshined excel sheets and on house programming and developing solutions that were not only tedious and time consuming but used to cost a lot … Continue reading

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