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Author Archives: Gilles Beaulac, Co-Founder, CEO

5 Great Ideas to Foster a Motivated Workforce in a Call Center Environment (Part 1)

“If you do what you’ve always done, you’ll get what you’ve always gotten.” Anthony Robbins   Creating a cost efficient and truly motivated workforce in a call center environment is always a challenge. Employees are literally “chained” to their phones … Continue reading

Posted in Customer Service, Performance Management, Process Improvement, Workforce Management
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Necessity Is The Mother Of Invention

“When you don’t know where you are going, any road will take you there.” Charles Lutwidge Dodgson   Most of you have some kind of reporting tool, some tools even work relatively well, but the odds are you are all … Continue reading

Posted in Customer Service, Performance Management, Process Improvement, Reporting, Workforce Management
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