Call centers are a unique type of industry with specific challenges and needs. High caller volumes require a full complement of agents, but when are the high demand periods? Difficult customers and occasionally abusive callers can create a great deal … Continue reading
Since businesses have shifted their focus from revenue generation to customer satisfaction, companies are more inclined to adopting customer centric business strategy to achieve long term profitability and growth. The concept of customer centricity views company from the perspective of … Continue reading
Enhancing productivity and efficiency of call center agents may seem an overwhelming task. However, by making a few changes in your system, workflows, and work practices, you may create a huge impact on how your contact center staff develops more … Continue reading
Updated June 2020. Due to the rapid growth of technology and the increasing use of holistic approaches in businesses, the competition in the customer support industry has increased substantially. Not only have the developments changed the entire landscape of the … Continue reading