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Author Archives: Gilles Beaulac

How To Elevate Your Leadership In Your Call Center with TRE

Call centers are a unique type of industry with specific challenges and needs. High caller volumes require a full complement of agents, but when are the high demand periods? Difficult customers and occasionally abusive callers can create a great deal … Continue reading

Posted in Performance Management
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Creating a Customer Centric Contact Center for Businesses

Since businesses have shifted their focus from revenue generation to customer satisfaction, companies are more inclined to adopting customer centric business strategy to achieve long term profitability and growth. The concept of customer centricity views company from the perspective of … Continue reading

Posted in Process Improvement
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Tips to Improve the Efficiency of Your Contact Center

Enhancing productivity and efficiency of call center agents may seem an overwhelming task. However, by making a few changes in your system, workflows, and work practices, you may create a huge impact on how your contact center staff develops more … Continue reading

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5 Traits of a Customer Centric Contact Center Blog

Updated June 2020. Due to the rapid growth of technology and the increasing use of holistic approaches in businesses, the competition in the customer support industry has increased substantially. Not only have the developments changed the entire landscape of the … Continue reading

Posted in Customer Service
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How Can TRE’s Business Intelligence System Improve Your ROI?

Today, businesses are more concerned about their expenses and tend to be more interested in knowing how much return they may get on an investment within a certain time period. As a project manager, you need to demonstrate your business … Continue reading

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4 Tips to Bolster Employee Morale in Your Contact Center

Updated February 2020. A contact center workforce thrives on motivation. The workplace environment contributes to overall employee morale, which, in turn, impacts employee motivation. According to BusinessDictionary.com, “Employee morale describes attitudes, emotions, and, overall outlook of employees during their time … Continue reading

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Top 3 Signs That Your Business Needs a Cloud Based System

As a business manager, it is your responsibility to make advanced resources available to your company in order to improve capacity and efficiency of your workforce. With growing advancements in technology, buying simple computer hardware or installing a general purpose … Continue reading

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How do You Know If Your Business Need The Reporting Engine?

Every business owner needs a business intelligence system to easily view, assess, and understand the information relevant to the past, current, and future performance. The broad functional capacity of the program can measure processes, methods, and systems to identify issues … Continue reading

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Learn how to save time and money with The Reporting Engine

Data utilization, information handling and report making are the chief things that control all the other happenings that take place at a contact center. Data basically is the core corporate asset of an organization that needs to be appropriately synthesized … Continue reading

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Improved Contact Center Management with The Reporting Engine

These days, contact center managements are largely benefiting from advanced business intelligence approaches. These approaches have outshined excel sheets and on house programming and developing solutions that were not only tedious and time consuming but used to cost a lot … Continue reading

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