Even if you are currently running a thriving call center, chances are you have heard of the urgency and importance of integrating a cloud-based software to it. Before we dive into the benefits this new technology could bring to your … Continue reading
Most companies in the world today share the same goals. For all good reasons, company leaders understand the need to align their goals with the reporting strategy adopted by the organization. However, the task of communicating these strategies to the … Continue reading
What is Business Intelligence? Business Intelligence is a general term for a variety of tools that improve decision-making for companies and their management teams. Business intelligence (BI) involves a combination of business analytics, sophisticated data processing, data visualization, data tools, … Continue reading
At the heart of any successful customer experience is an efficient and well-trained call center agent, which answers incoming calls timely, route them to the appropriate department or person, and otherwise enable an effective and quick solution to clients and … Continue reading