The success of your business’ call center depends on how well employees perform when servicing customers. However, optimizing their workflow is a complicated process that needs to take into account several variables. Today we’ll focus on an often-overlooked management metric … Continue reading
The data and information around the globe are increasing at a rate of knots. One of the reasons behind such rapid growth of data is the increase in data-producing devices. For every business, it is becoming essential to managing their … Continue reading