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Author Archives: Gilles Beaulac

Best Practices for Effective Call Center Reporting

Updated February 2021. Customer care is a crucial part of any business, directly influencing client satisfaction rates and, ultimately, sales. But how much do you know about what is happening in your contact center? And how well do you understand … Continue reading

Posted in Customer Service
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Impress your customers and innovate your contact center

In present day contact centers, vocation is no more confined to merely handling calls. With e-mails, instant messaging and online communiqué the functioning of contact centers has largely expanded. To guarantee the success of customers, contact center solution aids its … Continue reading

Posted in Performance Management
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