A thriving business focuses on its customers and adapts to fit their needs. So, if you want your business to flourish, you must review every process for your clients’ benefit. You need to offer the best possible services and/or products, … Continue reading
To get your call center closer to success, you need a clear vision of call center management best practices. Not only that, but you need to set in place a set of management strategies that require a bit more work. … Continue reading
Curious to learn how cloud-based computing can help your business? In this article, we’re going to disclose everything you need to know about the cloud in general and cloud-based call center reporting software in particular. Let’s begin.
The success of your business’ call center depends on how well employees perform when servicing customers. However, optimizing their workflow is a complicated process that needs to take into account several variables. Today we’ll focus on an often-overlooked management metric … Continue reading
The data and information around the globe are increasing at a rate of knots. One of the reasons behind such rapid growth of data is the increase in data-producing devices. For every business, it is becoming essential to managing their … Continue reading
Call center managers are often at a loss regarding their contact center’s actual productivity and overall efficiency. The difference between the number of your agents available to handle customer’s queries against agents unavailable at a particular point in time is … Continue reading
The heart of every business is its customers. Customer-centric is a policy in which businesses place the utmost value on customers’ needs and build and foster a good relationship. It aims to ensure a fulfilling event for customers and promote … Continue reading
Even if you are currently running a thriving call center, chances are you have heard of the urgency and importance of integrating a cloud-based software to it. Before we dive into the benefits this new technology could bring to your … Continue reading
Most companies in the world today share the same goals. For all good reasons, company leaders understand the need to align their goals with the reporting strategy adopted by the organization. However, the task of communicating these strategies to the … Continue reading
What is Business Intelligence? Business Intelligence is a general term for a variety of tools that improve decision-making for companies and their management teams. Business intelligence (BI) involves a combination of business analytics, sophisticated data processing, data visualization, data tools, … Continue reading