Category Archives: Uncategorized

At the heart of any successful customer experience is an efficient and well-trained call center agent, which answers incoming calls timely, route them to the appropriate department or person, and otherwise enable an effective and quick solution to clients and … Continue reading →

Today, businesses are more concerned about their expenses and tend to be more interested in knowing how much return they may get on an investment within a certain time period. As a project manager, you need to demonstrate your business … Continue reading →

Data utilization, information handling and report making are the chief things that control all the other happenings that take place at a contact center. Data basically is the core corporate asset of an organization that needs to be appropriately synthesized … Continue reading →

These days, contact center managements are largely benefiting from advanced business intelligence approaches. These approaches have outshined excel sheets and on house programming and developing solutions that were not only tedious and time consuming but used to cost a lot … Continue reading →