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Monthly Archives: March 2013

5 Great Ideas to Foster a Motivated Workforce in a Call Center Environment (Part 5)

IDEA #5 – Process versus People. Process versus People. This simply means to focus primarily on your processes rather than on your employees when it comes to improving results. I am not suggesting ignoring people’s performance but merely switching the … Continue reading

Posted in Customer Service, Performance Management, Process Improvement, Workforce Management
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