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Monthly Archives: August 2018

Important Questions to Ask When Choosing Your Call Center Reporting Software

There are many benefits to using call center reporting software, but you’ll want to make sure you choose the right product for your needs. Here are some of the most important questions to ask why evaluating your options. Keyword(s): call … Continue reading

Posted in Performance Management, Process Improvement, Workforce Management
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5 Benefits of Using a Call Center Reporting Software

As a manager with a call center, you’re going to want to make sure everything runs smoothly, which is why you need call center reporting software. Need proof? Here are 5 benefits you can expect to get when you start … Continue reading

Posted in Performance Management
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