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Author Archives: Gilles Beaulac

Creating effective call center reports: What to do?

Previously, professional developers were hired by contact center administrations for the formulation of business reports. Not only was it expensive, it created unnecessary dependence and used to further complicate the analytical processes, as the compilation of data from several databases … Continue reading

Posted in Customer Service
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How can you impress your customers, innovating contact center management with Smart Reports?

In present day contact centers, vocation is no more confined to merely handling calls. With e-mails, instant messaging and online communiqué the functioning of contact centers has largely expanded. To guarantee the success of customers, contact center solution aids its … Continue reading

Posted in Performance Management
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