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Monthly Archives: November 2020

How To Calculate Call Center Shrinkage

Call center managers are often at a loss regarding their contact center’s actual productivity and overall efficiency. The difference between the number of your agents available to handle customer’s queries against agents unavailable at a particular point in time is … Continue reading

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What Is Customer-Centric And Why Is It Important For Your Business

The heart of every business is its customers. Customer-centric is a policy in which businesses place the utmost value on customers’ needs and build and foster a good relationship. It aims to ensure a fulfilling event for customers and promote … Continue reading

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