Updated February 2021.
Customer care is a crucial part of any business, directly influencing client satisfaction rates and, ultimately, sales.
But how much do you know about what is happening in your contact center?
And how well do you understand the factors that affect your employees’ performance?
These answers — and many more — can be found through call center reporting.
If the bare thought of creating a report gives you a headache, we don’t blame you.
Call center reports used to be a drag, but we’re not here to talk about how things used to get done.